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Reset Account Password

This guide will help if you've lost your password and cannot gain access to your account.

You must know your username and email to reset your password.

If you have already signed into your account, you can update your password, instead.

1. Access the login page

2. Click "Forgot password":

Enter the username and email, click Submit.

3. Check your email for further instructions

Please allow up to 15 minutes for the email to arrive. Check your spam or junk mail folders if you do not find it in your inbox.

Follow the link to Change Your Password.

The password must have a minimum of 8 characters and cannot be a commonly used password. Simple passwords are allowed even if the meter doesn't like them.

4.Click Okay to save your new password