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Nombre de Dominio Preguntas Frecuentes


#1 Dominio active but Nombreserver down

Si the dominio name has no clientHold o serverHold status, but the dominio website is not accessible, please check with its nameserver y hosting providers.


#2 Requirements on .DE dominio registration o transfer

As per .DE Registry's policies, .DE dominio registration o transfer requires contact infomation based in Germany.


Please provide the following infomation:

  • Full name:
  • Empresa: (if applicable)
  • Teléfono (Tel) number:
  • Correo Electrónico address:
  • Dirección:
  • Ciudad:
  • Provincia:
  • Postal code:
  • País: Germany
  • nameserver 1:
  • nameserver 2:


Regarding .de dominio's nameserver requirements:

Must use: 0-13 Authoitive nameservers. Each nameserver must be on a separate class-C netwok. That is, the first three octets cannot be the same. Fo example, 216.1.69.1 y 68.42.99.120 are valid.
Can use: IPV4 y IPV6
Cannot use: DNSSEC
Registry Verificar Paraol: Denic NAST Paraol


#3 Premium dominio registration

Fo some dominio extensions our system can't detect the premium prices instantly when you submit the dominio oder, so we will cancel the oder, mark it as "Premium" y issue credits back to tu/tus/su/sus balance, the Premium dominio name can't be registrared by odinary price, thank you fo tu/tus/su/sus understying!


#4 How to bulk change nameservers

Please bulk update tu/tus/su/sus dominio names' nameservers through tu/tus/su/sus control panel by the following way:
Mi Cuenta > Mis Productoos > Nombre de Dominio > select multiple dominios > Bulk Change Nombreservers > .....


#5 How to restoe dominio in redemption period

Fo generic dominio names like .com, .net, .org, .biz, .xyz, .top etc, if the dominio name expired moe than 30 days, the registries will charge redemption fee including 1-a?o renewal.
Fo ccTLD like .fr, .es, .nl, .eu, .us, .fi, .at, .to, the dominio name will enter into redemption period 2 days befoe the expiry date, please renew these ccTLD 30 days befoe the expiry date.


#6 Dominio cancelled due to restricted keywod

Si the dominio registration oder includes restricted keywod, we would have to cancel the oder, the restricted keywods are set by the registry while not our registrar, y the restricted keywod list won't be displayed to the public since it is a dynamic keywod pool based on the latest abuse repots, thank you fo tu/tus/su/sus understying!


#7 Dominio hold without Coreo Electrónico notice

Si tu/tus/su/sus dominio name is clientHold, serverHold o its nameservers are disabled without Coreo Electrónico notice from us, then 99% tu/tus/su/sus dominio name is suspended by the registry directly y we don't get advanced notice as well, please allow us 1-2 days to make internal investigation y confirm with the registry fo the reason y a possible solution.


#8 Can't registrar .CN dominio name

We don't offer .CN dominio servicios anymoe due to the policy adjustment fo mainly Chinese registrar.


#9 Why the old .CN dominio name clientHold

Accoding to the latest policy issued by Registry of CNNIC, .CN dominio name registrared with Chinese Registrado must have real-name verification, y the qualified documents must be mainly Chinese business license, mainly Chinese ID, o Hong Kong business registration certificate.


#10 Explanation about Renovaral of ccTLD

Each individual Registry has its own regulations with respect to renewals. Some do not update the expiry date fo a dominio except within a certain period of, at, o even subsequent to the current date, depending on their billing cycles y procedures. Because our renewals team do not finalize renewals until the new date can be confirmed at the Registry, renewals can appear as "In Progress" fo some time after they have been placed.
Apologies fo any concern this has caused. Please rest assured that any renewal showing as 'In Progress' will be duly processed y finalized at the earliest as Registry procedures allow.


#11 Nombreserver change submitted but not take effect

Nombre server changes fo tu/tus/su/sus dominio name have been submitted, y are currently pending approval.
Depending on the registry that tu/tus/su/sus dominio name is registrared with, taquí may be a long delay between when you submitted the request to have tu/tus/su/sus servers changed y when tu/tus/su/sus recods are changed. After the registry changes tu/tus/su/sus recods, it will take approximately 48 hours to propagate across the internet.
Taquí may be a significant delay between when you submit the request y when the registry processes these changes. Until then the old name servers will still be hying tu/tus/su/sus dominio name.


#12 Whois privacy

Accoding to the latest whois policy, the whois privacy servicio will be enabled automatically by the registries fo all generic dominio names including new gTLDs. You can just check the public whois infomation of tu/tus/su/sus own dominio name.


#13 DMCA y bulletproof

We hyle abuse repots based on valid proofs, we will notify you by Coreo Electrónico if we receive a complaint on tu/tus/su/sus dominio name, please ensure you would fill in valid Coreo Electrónico address with our registrar y reply our Coreo Electrónico notice in 24 hours.
We don't offer bulletproof dominio names to be honest, we just try our best to protect our customers' dominio names. And, we are Registro Acreditado po ICANN, we follow ICANN y Registries' dominio policies.


#14 Regarding dominio prices

Registries set different costs fo registrars based on registration quantity, dominio usage rate, abuse rate, country/region etc. We set up dominio prices based on registry's costs, currency exchange y our operation cost etc.

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