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??? ?????? ??????? ???????

#1 ?????? active but ?????server down

??? the ?????? name has no clientHold ?? serverHold status, but the ?????? website is not accessible, please check with its nameserver ? hosting providers.

#2 Requirements on .DE ?????? registration ?? transfer

As per .DE Registry's policies, .DE ?????? registration ?? transfer requires contact inf??mation based in Germany.

Please provide the following inf??mation:

• Full name:
• ??????: (if applicable)
• ?????? number:
• ?????? ?????????? address:
• ???????:
• ???????:
• ????????:
• Postal code:
• ??????: Germany
• nameserver 1:
• nameserver 2:

Regarding .de ??????'s nameserver requirements:

Must use: 0-13 Auth??itive nameservers. Each nameserver must be on a separate class-C netw??k. That is, the first three octets cannot be the same. F?? example, 216.1.69.1 ? 68.42.99.120 are valid.
Can use: IPV4 ? IPV6
Cannot use: DNSSEC
Registry ???? ???ol: Denic NAST ???ol

#3 Premium ?????? registration

F?? some ?????? extensions our system can't detect the premium prices instantly when you submit the ?????? ??der, so we will cancel the ??der, mark it as "Premium" ? issue credits back to ????? ?? balance, the Premium ?????? name can't be ?????ed by ??dinary price, thank you f?? ????? ?? underst?ing!

#4 How to bulk change nameservers

Please bulk update ????? ?? ?????? names' nameservers through ????? ?? control panel by the following way:
????? > ??????? > ??? ?????? > select multiple ??????s > Bulk Change ?????servers > .....

#5 How to rest??e ?????? in redemption period

F?? generic ?????? names like .com, .net, .org, .biz, .xyz, .top etc, if the ?????? name expired m??e than 30 days, the registries will charge redemption fee including 1-??? renewal.
F?? ?????? ??????? ?????? ?????? ??????? like .fr, .es, .nl, .eu, .us, .fi, .at, .to, the ?????? name will enter into redemption period 2 days bef??e the expiry date, please renew these ?????? ??????? ?????? ?????? ??????? 30 days bef??e the expiry date.

#6 ?????? cancelled due to restricted keyw??d

??? the ?????? registration ??der includes restricted keyw??d, we would have to cancel the ??der, the restricted keyw??ds are set by the registry while not our registrar, ? the restricted keyw??d list won't be displayed to the public since it is a dynamic keyw??d pool based on the latest abuse rep??ts, thank you f?? ????? ?? underst?ing!

#7 ?????? hold without ?????? ?????????? notice

??? ????? ?? ?????? name is clientHold, serverHold ?? its nameservers are disabled without ?????? ?????????? notice from us, then 99% ????? ?? ?????? name is suspended by the registry directly ? we don't get advanced notice as well, please allow us 1-2 days to make internal investigation ? confirm with the registry f?? the reason ? a possible solution.

#8 Can't ????? .CN ?????? name

We don't offer .CN ?????? ??????s anym??e due to the policy adjustment f?? mainl? Chinese registrar.

#9 Why the old .CN ?????? name clientHold

Acc??ding to the latest policy issued by Registry of CNNIC, .CN ?????? name ?????ed with Chinese ?????? must have real-name verification, ? the qualified documents must be mainl? Chinese business license, mainl? Chinese ID, ?? ???? ???? business registration certificate.

#10 Explanation about ?????al of ?????? ??????? ?????? ?????? ???????

Each individual Registry has its own regulations with respect to renewals. Some do not update the expiry date f?? a ?????? except within a certain period of, at, ?? even subsequent to the current date, depending on their billing cycles ? procedures. Because our renewals team do not finalize renewals until the new date can be confirmed at the Registry, renewals can appear as "In Progress" f?? some time after they have been placed.
Apologies f?? any concern this has caused. Please rest assured that any renewal showing as 'In Progress' will be duly processed ? finalized at the earliest as Registry procedures allow.

#11 ?????server change submitted but not take effect

????? server changes f?? ????? ?? ?????? name have been submitted, ? are currently pending approval.
Depending on the registry that ????? ?? ?????? name is ?????ed with, t??? may be a long delay between when you submitted the request to have ????? ?? servers changed ? when ????? ?? rec??ds are changed. After the registry changes ????? ?? rec??ds, it will take approximately 48 hours to propagate across the internet.
T??? may be a significant delay between when you submit the request ? when the registry processes these changes. Until then the old name servers will still be h?ing ????? ?? ?????? name.

#12 Whois privacy

Acc??ding to the latest whois policy, the whois privacy ?????? will be enabled automatically by the registries f?? all generic ?????? names including new gTLDs. You can just check the public whois inf??mation of ????? ?? own ?????? name.

#13 DMCA ? bulletproof

We h?le abuse rep??ts based on valid proofs, we will notify you by ?????? ?????????? if we receive a complaint on ????? ?? ?????? name, please ensure you would fill in valid ?????? ?????????? address with our registrar ? reply our ?????? ?????????? notice in 24 hours.
We don't offer bulletproof ?????? names to be honest, we just try our best to protect our customers' ?????? names. And, we are ???? ????? ?? ICANN, we follow ICANN ? Registries' ?????? policies.

#14 Regarding ?????? prices

Registries set different costs f?? registrars based on registration quantity, ?????? usage rate, abuse rate, country/region etc. We set up ?????? prices based on registry's costs, currency exchange ? our operation cost etc.