ICANN has periodic internal assessment reviews whose purpose is to measure the quality of

services delivered to the public but also to determine the precision for every gTLD program 

that is implemented.

In order to ensure an objective evaluation, private companies are preferred and they are given 

the task of coming with a full and extensive report in concordance with the goals and methodology 

which is contained by ICANN’s public policy.At the same time the report contains suggestions of 

improvement and areas which do excellent regarding quality of services.

The fact that ICANN seeks to obtain a high degree of customer satisfaction proves that they found 

the way to deliver the expected standards and that was possible through innovative programs and 

heavy preparation training which can be noticed in their annual results. 

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