Dear Valued Customer, Reseller, and Partner,

No worries, our Tech Team already figured out a solution to solve the issue!

When you find your newly registered .com or .net domain names are put on status of serverHold and can't be resolved instantly, please be patient, the status of serverHold added by Registry of Verisign will be removed automatically, while the reason why you need wait for a moment is because Registry of Verisign and its partner Registries need time to process the data.

Thank you for your trust and business!

Kindest regards,
www.unionroom.cn Customer Team
ICANN & CNNIC & HKIRC Accredited Registrar
Shared Hosting & Dedicated Server Provider (HK)

--------------- Original Message ---------------

From: [email protected]

Sent: 7/20/2016 7:27 AM

To: [email protected]

Subject: New domain names added serverHold

Dear Verisign,

We received notification that recently new .com and .net domain names will be added the serverHold status automatically.

To help us better explain to our customers/reseller/partners, could you please provide us with a formal notification in English?

We would much appreciate your time and support.

Kind regards,

Helen Ho, COO

www.unionroom.cn/IISP.COM

Registrar ID: 1619

----The following is the content of the forwarded email----

From：info  <[email protected]>

To：[email protected]

Date：2016-07-20 21:05:12

Subject：Case #00733325, Verisign .com/.net Operational Policy Update Inquiry

Dear Registrar,

Thank you for contacting Verisign Support.

After further review, we emailed the operational policy update below to all registrars. As stated under Exhibit A to the Policy, if a domain name is deemed not to be in compliance from The Ministry of Industry and Information Technology (MIIT) then it will be placed on hold. A list of prohibited domain names can be found on both of these Verification Service Provider's web sites:

1. Beijing Tele-Info www.tele-info.cn

2. China Internet Network Information Center www.cnnic.cn

You may receive a Customer Satisfaction Survey after this case has been closed. We value your feedback and appreciate your input on our products and services.

If you have additional questions, please do not hesitate to contact us.

Best Regards,

Henry

Customer Service

Verisign

VerisignInc.com

1 703.925.6999

1 703.948.3978 Fax

From: [email protected] [mailto:[email protected]] On Behalf Of Verisign Customer Service

Sent: Tuesday, June 21, 2016 2:30 PM

To: [email protected]

Subject: Updated Verisign Operational Policy for .com and .net

Dear Valued Registrars,

On Tuesday, April 26, 2016, Verisign informed registrars of an update to Appendix A.1 to the operational policy entitled “Operational Policy Pertaining to Registrar Compliance with Applicable Law” (the “Policy”).

The purpose of this notice is to inform registrars that Verisign has updated the Policy with an Effective Date of July 18, 2016 00:00 UTC. You can find a copy of the revised Policy within the Verisign Customer Center (“VCC”) under the tab marked “Policy Repository.”

Commencing on July 18, 2016 00:00 UTC and continuing thereafter, Subject Registrars (as defined in the Policy) must comply with the requirements of Exhibit A to the Policy including, but not limited to, providing to Verisign real name verification codes and domain name verification codes associated with .com and/or .net domain name registrations.

We value your business and are available to help if you have any issues relative to this notice. Please contact Customer Service at [email protected] or call us at +1 703-925-6999 with any questions.

Best Regards,

Customer Service

Verisign

Verisign.com