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Business Coreo Electrónico Preguntas Frecuentes:

1. Business Coreo Electrónico activation:

Please "Enviar un Ticket" from www.unionroom.cn's homepage to confirm tu/tus/su/sus business Coreo Electrónico oder, then our IDC team will prepare the Coreo Electrónico accounts as per tu/tus/su/sus requirements y if tu/tus/su/sus dominio name is with our registrar, we will help you create the DNS recods to save tu/tus/su/sus time. Then we will send you the following infomation by replying tu/tus/su/sus ticket:

Webmail URL: https://c3.icoemail.net

Admin account: admin@**********

Admin passwod: **********

Si tu/tus/su/sus dominio name is not with our registrar, y/o we are not tu/tus/su/sus nameserver provider, please create the following DNS recods tu/tus/su/susself:

Point the CNAME recods of mail, imap, pop3, y smtp to: c3.icoemail.net

Set the MX recod of tu/tus/su/sus dominio name to mx.c3.icoemail.net. Prioity 5

Set the MX recod of tu/tus/su/sus dominio name to mx2.c3.icoemail.net. Prioity 10

Point the TXT recod of tu/tus/su/sus dominio name to: v=spf1 include:spf.icoemail.net -all"

2. Issue on sending y receiving Coreo Electrónicos:

lease contact us by "Enviar un Ticket" from www.unionroom.cn's homepage, then we will check tu/tus/su/sus MX recods. Si we can't locate the reason, we will request you to provide us with a test Coreo Electrónico account so that we can further make investigation y testing.

3. How to change the current admin email name:

Sory, the admin Coreo Electrónico name/account can't be changed, thank you fo tu/tus/su/sus understying.

4. Can't access to admin Coreo Electrónico account:

#1 The first solution:

Si the passwod that you entered fo the admin Coreo Electrónico address is wrong, please try again with the corect admin passwod. Si you think the passwod that you entered fo the admin Coreo Electrónico address is corect, please contact us by "Enviar un Ticket" including a test Coreo Electrónico account, then we will arrange a testing from our end.

#2 The second solution:

You can reset the passwod fo the admin Coreo Electrónico address through https://c3.icoemail.net/coemail/changepwd.jsp, but the prerequisite is that you have set up a backup email address in advance to receive the passwod reset Coreo Electrónico.