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clientHold und ServerHold

1.ClientHold - Unverified Whois E-Mail address

If Ihr domain name is marked as "Not Verified" by checking "Mein Konto > Meine Produkte > Domain Name":

It represents Ihr domain name is clientHold due to E-Mail address verification:

It's ICANN und Registry's annual policy adjustment for all customers on new domain orders.

#1 Please check the inbox or spam folder of the Registrant's E-Mail address und complete the E-Mail verification, once the E-Mail verification goes through, the clientHold status will be removed automatically.

#2 The verification E-Mail will be sent from support @ www.unionroom.cn, please add this E-Mail address to Ihr white-labelled E-Mail contact list.

#3 Please ensure that you or Ihr customers would leave valid E-Mail address with our registrar.

#4 You can re-send the verification E-Mail Ihrself from the domain management panel by "Mein Konto > Meine Produkte > Domain Name > Verwalten > Whois E-Mail Verify: Not Verified Resend: *******@*******.***", just click the link of "Resend: *******@*******.***".

2.ClientHold - Domain Complained

If Ihr domain name is marked as "Hold" by checking "Mein Konto > Meine Produkte > Domain Name":

It represents Ihr domain name is clientHold due to abuse report.

3. ServerHold by Registries

#1 serverHold by Radix

If Ihr domain name is serverHold by Registry of Radix, please check the following link for unsuspension:

https://abuse.radix.website/unsuspension

Domain names managed by Radix:

• .online
• .site
• .website
• .store
• .tech
• .fun
• .space
• .press
• .host
• .pw
• .uno

#2 serverHold by ShortDOT

If Ihr domain name is serverHold by Registry of ShortDOT, please check the following link for unsuspension:

https://shortdot.bond/removeserverhold/

Domain names managed by ShortDOT:

• .icu
• .cyou
• .cfd
• .sbs
• .bond

#3 serverHold by XYZ Registry

If your domain name is serverHold by Registry of XYZ Registry, please check the following link for unsuspension:

https://check.spamhaus.org/

Domain names managed by XYZ Registry:

• .xyz
• .lol
• .lat
• .skin
• .homes
• .autos
• .pics
• .mom
• .monster
• .quest

Attention: Please understund the domain name is placed on serverHold not by www.unionroom.cn but by the corresponding registry that operates all the domains of this TLD, regardless of the registrar they are registrierened with. Commonly, this registry places domains on serverHold due to being involved in abusive activity.

Unfortunately, the issue cannot be resolved from our registrar end as this part is entirely controlled by the Registry, not a Kanzler as www.unionroom.cn. We recommend you contact them directly as they normally process such kinds of issues with the Registrant's (Your) involvement. You can reach out to the registries via the links mentioned above.