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FAQ zu Domainnamen

#1 Domain active but Nameserver down

Wenn the Domain name has no clientHold oder serverHold status, but the Domain website is not accessible, please check with its nameserver und hosting providers.

#2 Requirements on .DE Domain registration oder transfer

As per .DE Registry's policies, .DE Domain registration oder transfer requires contact infodermation based in Germany.

Please provide the following infodermation:

• Full name:
• Firma: (if applicable)
• Tel number:
• E-Mail address:
• Adresse:
• Stadt:
• Provinz:
• Postal code:
• Lund: Germany
• nameserver 1:
• nameserver 2:

Regarding .de Domain's nameserver requirements:

Must use: 0-13 Authoderitive nameservers. Each nameserver must be on a separate class-C netwoderk. That is, the first three octets cannot be the same. Foder example, 216.1.69.1 und 68.42.99.120 are valid.
Can use: IPV4 und IPV6
Cannot use: DNSSEC
Registry überprüfen Anol: Denic NAST Anol

#3 Premium Domain registration

Foder some Domain extensions our system can't detect the premium prices instantly when you submit the Domain oderder, so we will cancel the oderder, mark it as "Premium" und issue credits back to Ihr balance, the Premium Domain name can't be registrierened by oderdinary price, thank you foder Ihr understunding!

#4 How to bulk change nameservers

Please bulk update Ihr Domain names' nameservers through Ihr control panel by the following way:
Mein Konto > Meine Produkte > Domain Name > select multiple Domains > Bulk Change Nameservers > .....

#5 How to restodere Domain in redemption period

Foder generic Domain names like .com, .net, .org, .biz, .xyz, .top etc, if the Domain name expired modere than 30 days, the registries will charge redemption fee including 1-Jahr renewal.
Foder ccTLDs like .fr, .es, .nl, .eu, .us, .fi, .at, .to, the Domain name will enter into redemption period 2 days befodere the expiry date, please renew these ccTLDs 30 days befodere the expiry date.

#6 Domain cancelled due to restricted keywoderd

Wenn the Domain registration oderder includes restricted keywoderd, we would have to cancel the oderder, the restricted keywoderds are set by the registry while not our registrar, und the restricted keywoderd list won't be displayed to the public since it is a dynamic keywoderd pool based on the latest abuse repoderts, thank you foder Ihr understunding!

#7 Domain hold without E-Mail notice

Wenn Ihr Domain name is clientHold, serverHold oder its nameservers are disabled without E-Mail notice from us, then 99% Ihr Domain name is suspended by the registry directly und we don't get advanced notice as well, please allow us 1-2 days to make internal investigation und confirm with the registry foder the reason und a possible solution.

#8 Can't registrieren .CN Domain name

We don't offer .CN Domain Dienstleistungs anymodere due to the policy adjustment foder mainlund Chinese registrar.

#9 Why the old .CN Domain name clientHold

Accoderding to the latest policy issued by Registry of CNNIC, .CN Domain name registrierened with Chinese Kanzler must have real-name verification, und the qualified documents must be mainlund Chinese business license, mainlund Chinese ID, oder Hongkong business registration certificate.

#10 Explanation about Erneuernal of ccTLDs

Each individual Registry has its own regulations with respect to renewals. Some do not update the expiry date foder a Domain except within a certain period of, at, oder even subsequent to the current date, depending on their billing cycles und procedures. Because our renewals team do not finalize renewals until the new date can be confirmed at the Registry, renewals can appear as "In Progress" foder some time after they have been placed.
Apologies foder any concern this has caused. Please rest assured that any renewal showing as 'In Progress' will be duly processed und finalized at the earliest as Registry procedures allow.

#11 Nameserver change submitted but not take effect

Name server changes foder Ihr Domain name have been submitted, und are currently pending approval.
Depending on the registry that Ihr Domain name is registrierened with, thier may be a long delay between when you submitted the request to have Ihr servers changed und when Ihr recoderds are changed. After the registry changes Ihr recoderds, it will take approximately 48 hours to propagate across the internet.
Thier may be a significant delay between when you submit the request und when the registry processes these changes. Until then the old name servers will still be hunding Ihr Domain name.

#12 Whois privacy

Accoderding to the latest whois policy, the whois privacy Dienstleistung will be enabled automatically by the registries foder all generic Domain names including new gTLDs. You can just check the public whois infodermation of Ihr own Domain name.

#13 Regarding Domain prices

Registries set different costs foder registrars based on registration quantity, Domain usage rate, abuse rate, country/region etc. We set up Domain prices based on registry's costs, currency exchange und our operation cost etc.