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How does NiceNIC investigate Suspected Email Abuse/Spam?

NiceNIC investigates all allegations of spam related to our services. If we verify that emails are coming from our services (either private email and web hosting email services), appropriate action will be taken. The steps below will help NiceNIC in its investigation.

When reporting email abuse, you must provide the information listed below as Evidence:

"From" Address
"To" Address
Full Email Header
Email Content

In particular, the Full Email Header provides the necessary information to determine if the email(s) are using NiceNIC's services. If you cannot provide the Full Email Header and the domain is registered with NiceNIC, we will investigate to determine whether the domain is blacklisted by trusted organizations (like Spamhaus or SURBL) and, if so, take action accordingly.

NOTE: We recommend that, before reporting email abuse, you follow the unsubscribe link in the email you received, in case it was a simple error, and get in touch with us if you keep receiving the reported email(s).

FAQs

Does your investigation differ for registered and hosted domains?

Domains are simply a website address (such as example.com). All domains are "registered" with a registrar. However, the registrar may not provide email services or host the websites content. When the website uses a company's hosting services to store their site, this is considered "hosting" and the content for the site resides on the hosting company's servers. NiceNIC provides both types of services; however, a customer may or may not choose to use NiceNIC for each.

NiceNIC's investigation, regardless of whether we are registrar and/or hosting company, is the same for both. Our primary focus is to verify whether emails (which may be sent using private email services or from a hosted website) are using NiceNIC services. Providing the information requested, especially Full Email Headers, allows NiceNIC to verify this.

Does NiceNIC investigate Unauthorized SMS / Text Messages?

NiceNIC does not provide telecommunication services, which are the type of services used and required to send SMS/Text messages. If you've received unauthorized SMS/Text messages, please contact your mobile service provider or you may file an official complaint to the Federal Communications Commission (FCC).

Does NiceNIC send the Spam I'm receiving?

No. NiceNIC only sends emails to customers who have accounts with us. Our communications comply with mandated notices (such as those required by ICANN) and those communications that our customers have agreed to receive. In short, NiceNIC does not Spam.

If you receive unauthorized emails from customers of NiceNIC, we will investigate and take appropriate action.